Hybris Support Engineer
Job Description
Experience: 6–8 Years
Joining Timeline: Immediate to Max 15 Days
Job Summary
We are seeking an experienced Hybris Support Engineer with 6–8 years of hands-on experience in supporting and maintaining SAP Hybris (SAP Commerce Cloud) applications. The ideal candidate will have strong expertise in application support, issue resolution, and performance monitoring within high-availability enterprise environments.
Key Responsibilities
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Provide L2/L3 support for SAP Hybris / SAP Commerce applications.
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Monitor, troubleshoot, and resolve production issues, performance bottlenecks, and application defects.
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Handle incident management, problem management, and root cause analysis (RCA).
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Support deployments, patches, and minor enhancements.
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Collaborate with development, QA, and business teams to ensure system stability.
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Perform log analysis, system monitoring, and error resolution.
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Ensure adherence to SLAs and support processes.
Required Skills (Keywords)
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SAP Hybris / SAP Commerce Cloud
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Application Support (L2/L3)
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Incident & Problem Management
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Production Support
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Performance Monitoring & Tuning
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Root Cause Analysis (RCA)
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Linux / Unix Basics
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SQL Queries & Database Support
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ServiceNow / Jira (preferred)
Eligibility Criteria
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6–8 years of relevant Hybris support experience
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Strong communication and stakeholder coordination skills
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Ability to join within 15 days
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